Why Use The Transaction Logs Screen?
The Transaction Logs screen is an operational tool that enables platform users to receive a detailed view of the status of their transactions and manage them. Using the Transaction Logs screen, platform users can maintain, investigate, and troubleshoot different issues by performing the following actions:
- Locating a transaction or a group of transactions, by using flexible filters and new free text search capabilities.
- Understanding transaction status and delving into multiple services and steps.
- Monitor any kind of failed service execution - during or at the end of the transaction, read the error message, or download a log file.
- Check email status directly from the email vendor platform, for example: opened by the end-user or rejected.
- Download email attachments.
- Resume transactions and re-run transactions and services.
- Monitor webhooks and retries.
NOTE
- To fully use the Transaction Logs feature and its capabilities you must upgrade your environment servers to version 32.0.0 or above. For additional support please contact our support team.
- To read more about transaction logs, click here.