Updated Transaction Logs
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    Updated Transaction Logs

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    Article summary

    Why Use The Transaction Logs Screen?

    The Transaction Logs screen is an operational tool that enables platform users to receive a detailed view of the status of their transactions and manage them. Using the Transaction Logs screen, platform users can maintain, investigate, and troubleshoot different issues by performing the following actions:

    • Locating a transaction or a group of transactions, by using flexible filters and new free text search capabilities.
    • Understanding transaction status and delving into multiple services and steps.
    • Monitor any kind of failed service execution - during or at the end of the transaction, read the error message, or download a log file.
    • Check email status directly from the email vendor platform, for example: opened by the end-user or rejected.
    • Download email attachments. 
    • Resume transactions and re-run transactions and services.
    • Monitor webhooks and retries.
    NOTE
    • To fully use the Transaction Logs feature and its capabilities you must upgrade your environment servers to version 32.0.0 or above. For additional support please contact our support team.
    • To read more about transaction logs, click here

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