Troubleshooting

Article OVerview

The following article provides tools for troubleshooting dynamic document issues.

Cannot Open A Word Document Using the Builder

(See Figure 1 to Figure 8)

Your Microsoft Word settings might cause documents to open in Protected View. This can create issues when accessing these documents through the Builder, whether you are creating (1) a new document or uploading (2) one, or editing it (3).

Figure 1: Creating/Uploading

Figure 2: Editing

If after selecting either of the options, the following message appears:

Figure 3: Error Message

perform the following steps:

Figure 4: Options

1. Open Microsoft Word on your machine locally.
2. Click Options (1).

Result:

Word Options window appears:

Figure 5: Trust Center

3. Click Trust Center (2).

Result:

Trust Center options appear:

Figure 6: Trust Center Settings

4. Click Trust Center Settings (3).

Result:

Trust Center settings appear:

Figure 7: Protected View

5. Click Protected View (4).

Result:

Protected View checkboxes appear:

Figure 8: Protected View Checkboxes

6. Uncheck the Enable Protected View for files originating form the Internet checkbox (5). 
7. Click OK (6).