Troubleshooting

Article Overview

The following article describes how to troubleshoot issues that may occur while installing and integrating Salesforce with EasySend.

Long Installation Time

(See Figure 1 to Figure 3)

Issue

During EasySend package installation, the following message appears:

Figure 1: Long Installation Time

How to troubleshoot

Perform the following steps:

1. Check your email box for a confirmation email, for example:

Figure 2: Confirmation Email

2. To access EasySend's home page, click the Done button (1) and perform the actions described in the EasySend's Home Page article.

Figure 3: Done Button

EasySend Package Cannot be Installed

Issue

if an error occurs during pancake installation, it probably happens due to issues in your environment such as:

• lack of Salesforce licenses
• current user permissions
• temporary instance (Salesforce server) issue
• an issue during the package post-installation script

How to troubleshoot

• If you received an email with the "EasySend Post-Installation Error Occurred" subject, contact EasySend support
• Contact Salesforce Support.
• try to re-install the package.

EasySend Link displays Error

(See Figure 4 and Figure 5)

Issue

After adding an EasySend link to an object (as described in the Use EasySend With Any Object article), the following error message appears:

Figure 4: Send EasySend Link Error Message

How to troubleshoot

Enter and apply the integration data described in the Create the Integration article.

Figure 5: Create the Integration

Some Processes are not available to be Sent

(See Figure 6)

Issue

When trying to send an EasySend link from a Salesforce object some processes are missing.

How to troubleshoot

Adjust the configuration under the Set Up Defaults article.

Figure 6: Set Up Defaults

EasySend not Available for Specific Objects

(See Figure 7)

Issue

Some objects do not include the EasySend app.

How to troubleshoot

Adjust the Object Configuration.

Figure 7: Object Configuration