Troubleshooting

Number

Malfunction

Reason/s

Solution/s

1

An error message appears after clicking Send

• No document was uploaded
• Missing fields to input signer information 

• Upload a new document as described in The Add Documents Tab article
• Add fields for a sigher as described in The Edit Documents Tab article

2

The uploaded file is not loading

A non-PDF, doc, docx file was chosen to be uploaded

Delete the file and upload a new document as described in The Add Documents Tab article

3

Co-browsing is not enabled

The Enable co-browsing checkbox is not checked.

Check the Enable Co-browsing checkbox as described in The Invite Signers Tab article

4

Some input fields on the document are meant for a specific signer but are available to all signers 

The Fields were not assigned to signers correctly   

Assign fields to signers as described in The Edit Documents Tab article

• The template name must is not unique
• A file was not uploaded a file

• Enter a unique template name as described in the How to Create EasySign Template article
• Upload a file as described in the How to Create EasySign Template article