Troubleshooting
Table 1 describes malfunctions that may occur when trying to use EasySign. The table also describes the reason/s for the malfunctions and provides possible solutions.
Table 1: Troubleshooting
Number | Malfunction | Reason/s | Solution/s |
1 | An error message appears after clicking Send |
|
|
2 | The uploaded file is not loading | A non-PDF, doc, docx file was chosen to be uploaded | Delete the file and upload a new document as described in The Add Documents Tab article |
3 | Co-browsing is not enabled | The Enable co-browsing checkbox is not checked. | Check the Enable Co-browsing checkbox as described in The Invite Signers Tab article |
4 | Some input fields on the document are meant for a specific signer but are available to all signers | The Fields were not assigned to signers correctly | Assign fields to signers as described in The Edit Documents Tab article |
| 5 | cannot create a new template/save changes after editing a template |
|
|