May 2022 - Session Timeout
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    May 2022 - Session Timeout

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    Article Summary

    Release Note Overview

    This month's product release includes an enhancement to our security features - inactivity timeout.

    This feature is available for EasySend's platform environment version 17.2.0 and above.

    Inactivity Timeout

    (See Figure 1)

    Once a user has interacted with a digital process, but it becomes inactive for a predefined number of minutes (30 minutes is the default), the user sees a session expiry message on his screen, and he is logged out.

    Figure 1: Session Expiry Message

    How to Override the Session Expiry Time?

    (See Figure 2 and Figure 3)

    To override the digital process's session expiry time, perform the following steps:

    Figure 2: Process Settings Icon

    1. On the Webflow screen, click the Process Settings icon (1).


    The Process Settings screen appears:

    Figure 3: Process Settings Screen

    1. Check the Override Session Expiry Time checkbox (2).
    2. Enter a new expiry time (3).
    The expiry time must be between 30 to 720 minutes
    1. Click the Save button (4).


    The new session expiry time is set for the digital process.

    How to Override the Session Expiry Message? (Text and Color)

    (See Figure 4 to Figure 11)

    To override the session expiry message (text and color), perform the following steps:

    1. Access your Theme.
    2. Import the Session Timeout Modal component:
      1. Click Import Component (1).

    Figure 4: Import component


    The Import component window appears:

    Figure 5: Global Components Dropdown

    1. Click the Global Components dropdown (2).


    A list of global components appear:

    Figure 6: Session Timeout Modal 1 of 2

    1. Scroll and click Session Timeout Modal (3).


    The component appears in the Preview: section (4):

    Figure 7: Session Timeout Modal 2 of 2

    1. Enter the Display Name (5) - Session Timeout Modal.
    The display name must be Session Timeout Modal, if not, any override will not be implemented. 
    1. Click the OK button (6).


    The Session Timeout Modal component (7) appears under the Other: section:

    Figure 8: Other: Section

    1. Edit the component's variables:
      1. Click the three dots (8).


    Additional options appear:

    Figure 9: Other: Edit Vars

      1. Click Edit Vars (9).


    A list of the component's variables appear: 

    Figure 10: List of Variables

      1. Edit the desired variables, for example, edit the text (10), the button text (11) or font color (12).
      2. Click the OK button (13) to finish.
      3. To publish the changes, click the Deploy button (14) and wait for the deployment process to finish.

    Figure 11: Deploy Button

    To learn more about editing variables, see the Themes Overview article.

    EasySign Session Expiry Time

    (See Figure 12 and Figure 13)

    The session expiry time feature exists also for EasySign processes. To set the session expiry time for EasySign processes, perform the following steps:

    Figure 12: Customer Settings Icon

    1. Access your Process Manager screen.
    2. Click the Customer Settings icon (1).


    The Customer Settings screen appears:

    Figure 13: Customer Settings Screen

    1. Enter a new expiry time (in minutes)(2).
    2. Click the Save button (3).
    • The expiry time must be between 30 to 720 minutes.
    • The Customer Settings screen can only be accessed by EasySend, for further information, please contact our support team.

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