Enhanced Performance and Security Maintenance

Overview

As part of our continuous efforts to optimize system performance and security, we will be conducting maintenance on our production environment on June 15th.

The maintenance will be divided throughout the day, with each region being managed during local nighttime hours to minimize disruption.
Each region’s maintenance window is estimated to last around 1 to 2 hours.

During this maintenance window, you may experience brief service disruptions in the Builder and live processes. We take all necessary precautions to
minimize any impact and will work diligently to restore services as quickly as possible.

Q & A

What will happen?

Answer

During this maintenance window, you may experience brief service disruptions in the Builder and live processes. 

When will it occur?

Answer

On June 15th, maintenance will be carried out in stages throughout the day. To minimize disruption, each region will undergo maintenance during 1 to 2 hours of local nighttime.

What will Platform Users and End Customers See and Experience? 

Answer

During the maintenance window, both Builder users and end-users interacting with digital processes may experience brief interruptions. For example:

• Opening a page may result in a blank screen. Refreshing or reloading the page will resolve the issue.
• Clicking a button within a digital process might not respond immediately and may require a second click.

What are the advantages?

Answer

Overall, conducting maintenance is essential for ensuring its reliability, security, and performance, as well as 
meeting the evolving needs of users and regulatory requirements. 
The main reasons we are conducting the upcoming maintenance are:

• performance optimization - ensure smooth operation with optimal speed and performance. This includes addressing any performance bottlenecks, 
  optimizing code, 
  and fine-tuning servers and databases.
• Scalability - as usage grows, we scale infrastructure like servers and storage to ensure smooth performance
• Downtime prevention - scheduled maintenance helps prevent unexpected downtime.

Will data be corrupted?

Answer

Your end-users' data is safe. If a digital process goes down during maintenance, all entered information will be securely saved, and users can resume where they left off once the system is back online.

NOTE

You can communicate this information to your agents/representatives by downloading this article as a PDF file.