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Initiating a Process From Salesforce
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Article Overview
The following article describes steps to initiate an EasySend process from Salesforce and a use case.
Step 1: Building the Process
- Drag and drop all the required components.
- Build the business logic (conditions and validations).
Step 2: Integrate your Salesforce Environment with the Process
(See Figure 1)
- Connect your Salesforce environment as described in the Connecting Your Salesforce Environment article.
- Add all the required Salesforce fields as described in the Adding Salesforce Fields article.
- If required, detach and map fields as described in the Detaching and Mapping Salesforce Fields article.
- Decide which fields will appear with pre-filled data by checking/unchecking the Pre-fill Data checkbox of each field. For example:
Figure 1: Pre-fill Data Checkbox
- Deploy the process.
Step 3: Initiate the Process from Salesforce
- Access the relevant object in Salesforce.
- Locate the desired item.
- Initiate and send the process from Salesforce.
Step 4: Interact with the Process
- Click the link to access the process.
- Fill out the information.
- Submit the process.
- Navigate back to Salesforce and view the updated data.
Use Case - Update Account Information
(See Figure 2 to Figure 6)
This process is connected to a Salesforce environment and is designed to update account details as stored in Salesforce. The responsible agent initiates the process from Salesforce and sends a link to the account representative for updates. When the process begins, any existing data in Salesforce will be pre-populated in the fields. Upon submission, the updated information is seamlessly integrated back into Salesforce.
Figure 2: Process
In Salesforce, the account contains some details but is missing the address and website information.
Figure 3: Account
The agent clicks the button to initiate and send the integrated process's link.
Figure 4: Salesforce - Sending Link
When the link to the process is linked it appears with some pre-populated information (account name and number). The address and website will be updated.
Figure 5: Updating Information
After the process is submitted, the new information is updated in Salesforce.
Figure 6: Updated Information
Use Case - Create New Salesforce Records
If you want to initiate a process from Salesforce to create a new record, perform steps 1 to 4 described in this article, and in addition, enter the Process Settings screen and toggle the Create New Record switch (1) to on.
Figure 7: Create New Record Switch