---
title: "Troubleshooting Upload Error"
slug: "troubleshooting-upload-error"
updated: 2026-06-08T13:28:51Z
published: 2026-06-08T13:28:51Z
canonical: "kb.easysend.io/troubleshooting-upload-error"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.easysend.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Upload Error

## Article Overview

The following article describes how to troubleshoot a PDF upload error.

## PDF Upload Error

In some cases, when a PDF contains compressed accessibility tags, an error will appear (see **Figure 1**) when trying to upload it to the Builder.

![](https://cdn.document360.io/45e1a1b1-1964-46f1-939e-f40bde9b50fa/Images/Documentation/image-1780923484581.png)

**Figure 1: Error Message**

## Troubelshooting

(See **Figure 2** and **Figure 3**)

To troubleshoot the issue, perform the following steps:

1. Open your Acrobat.
2. Open the PDF file.

![](https://cdn.document360.io/45e1a1b1-1964-46f1-939e-f40bde9b50fa/Images/Documentation/image-1780924342090.png)

**Figure 2: Advanced Optimization Feature**

1. Click the search icon (1).
2. Start typing to search for the Advanced Optimization feature (2).
3. When the option appears (3), click it.

![](https://cdn.document360.io/45e1a1b1-1964-46f1-939e-f40bde9b50fa/Images/Documentation/image-1780924867394.png)

**Figure 3: PDF Optimizer**

1. When the **PDF Optimizer** window appears, check the **Clean Up** checkbox (4).

NOTEIF other checkboxes are already checked, uncheck them.

1. For **Object compression options**, select **Remove compression** (5).
2. Check the boxes (6).
3. Click **OK** (7).
4. Save the PDF.
5. Upload the saved PDF to the Builder

NOTEIf the troubleshooting steps did not work, please get in touch with our support team.